"Josh" was general counsel of a federal agency. He came to coaching after a staff survey helped him realize that many of the lawyers working for him felt under-appreciated. And they had real concerns about his leadership style.
Josh's initial reaction was defensive and disdainful. He said, "Grown-up lawyers shouldn't expect to be thanked just for doing excellent work. They get paid, don't they? And when I don't comment they should know everything is OK, because I always tell them when they screw up."