News

Some customers are suing Frontier Communications over its high-speed Internet service.

 

The Charleston Gazette reports three customers filed a class-action lawsuit last week in Lincoln County Circuit Court.

 

The lawsuit says Frontier's service is at much-slower speeds than advertised, while the company has frequent outages that forces customers to reboot their modems to restore broadband service.

 

The lawsuit says Frontier advertised Internet speeds up to 12 megabits per second, but customers received much lower speeds while paying for the faster service.

 

Frontier spokesman Dan Page says the company tested each plaintiff's Internet line and found subscribed broadband speeds were met or exceeded.

 

Hurricane attorney Benjamin Sheridan filed the lawsuit on behalf of one plaintiff from Marion County and two from Greenbrier County. One of the plaintiffs is his father.