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3 Zapponians describe life at Zappos, a company shaped by service and weirdness

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In this episode, a trio of Zappos marketing pros — Derrin Hawkins, Kelly Smith and Tia Zuniga – describe how and why they crowd-sourced a book about this intriguing company. They talk about how Zappos maintains a radical focus on both serving customers and keeping employees happy. And they describe why they prefer working face-to-face, at their Las Vegas headquarters.